1. This Virtual Mailbox Service Agreement is made and entered into by the customer identified as per registration for the rental of and services related to a virtual mailbox at the PARCELHUB outlet identified as per registration under the terms set forth herein.
2. Customer agrees that Customer will not use the Centre premises or any Centre services for any unlawful, illegitimate or fraudulent purpose or for any purpose prohibited by laws of Malaysia. Customer further agrees that any use of the Virtual Mailbox shall be in conformity with all applicable laws.
3. This registration shall remain confidential except that this registration may be disclosed upon request of any law enforcement or other government agency, or when legally mandated. Upon request, Customer agrees to complete all necessary documents, including any required acknowledgement form relating to service of process. 
4. Customer agrees to make various payments for the virtual mailbox services under this Agreement including extra storage fee and customized service fee. Virtual Mailbox service fees are all due and payable quarterly in advance and Customer agrees that the PARCELHUB outlets may hold parcel / mail and packages pending payment. There will be no refunds for cancellation of any service. 
5. Customer agrees to pay extra storage fee if any payment is not received within the purchased number of days when due. 
6. Customer acknowledges and agrees that the Outlet is an independently owned and operated licensee of PARCELHUB (“Licensor”) and that Licensor is not responsible for any acts or omissions of its licensees.
7. As Customer’s authorized agent for receipt of mail, PARCELHUB selected outlets will accept all mail and parcels. Further, in the event that damages or losses, whether direct, incidental or nominal are suffered by the PARCELHUB selected outlets resulting from any execution proceedings levied against the Customer, the said Customer shall indemnify the PARCELHUB selected outlets for all such damages or losses. Unless prior arrangements have been made, the PARCELHUB selected outlets shall only be obligated to accept mail, or packages delivered by commercial courier services which require a signature from the PARCELHUB selected outlets as a condition of delivery.
8. PARCELHUB outlet shall provide the virtual mailbox service with reasonable care and skill. 
9. Maximum size for the parcels will be 20kg. PARCELHUB outlets reserve the right to charge extra for oversized. Pricing will be depending on the PARCELHUB outlet. 
10. Customer agrees to set their parcel with the same contact number as Virtual Mailbox account, parcel address as the outlet address and adding “VMB” at the end of their name. PARCELHUB outlets reserve the rights to charge extra if customer failure to do so. 
11. All the parcels delivered to the PARCELHUB outlet are held there at Customer’s risk. We do not accept liability for any loss or damage caused to parcels while it is being held at PARCELHUB outlet. 
12. Perishable and prohibited items are not allowed to be delivered into our outlet. Failure to do so will held the parcel or mail at Customer’s risk. 
13. Notwithstanding clause 8 above, you are able to provide us with valid proof of delivery to our virtual mailbox point and value of the parcel or mail. With that, the selected outlet may compensate you up to a maximum of RM 200 per parcel or mail. 
14. Parcel or mail must be collected by customer within 30 days. Outlets reserve the rights to dispose the parcel or mail and impose additional charges for additional days if customer fail to collect their parcel or mail within 30 days. 
15. Any delivery of parcel or mail that is attempted outside of the outlet's working hours and is left outside an outlet or with a third party, we shall not accept liability for the parcel or mail contents.
16. Parcel or mail with no “VMB” at the recipient’s name gives PARCELHUB outlet the rights to reject the parcel or mail.
17. PARCELHUB management reserve the rights to amend or appeal these terms at any time. Customers continued used of Virtual Mailbox Service will constitute acceptance of the revised terms.